Store Policies

Return Policy

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in the original resalable condition with tags in place.

Once returned, you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Please make sure all returned items are well packaged, so they will not get damaged during shipping.

For international returns, please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked off on the customs declaration form, to prevent any import charges and taxes being applied.

For international exchanges, we will refund the postage when the exchange has been completed.

ILMAISET PALAUTUKSET SUOMESSA

Voit palauttaa tai vaihtaa lähetyksen postin palvelupisteen kautta. Kiinnitä lähetyksen päälle saamasi palautustunnus ja vie lähetys postiin.

For returns and exchanges within Finland, return postage will be covered by MIAM. Please clearly mark the return code supplied together with your order to the parcel and send from any post office.

 

Terms of Service

Please note that any use of this website means that you agree to the following Terms and Conditions.

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

GENERAL

This website transacts only in EURO. All other currencies are approximate conversions for display purposes only.

All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered. If we are only able to fulfil part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.

Payments can be made using any of the methods listed in the below payments section. The total amount will be debited from your account when we have accepted your offer to purchase goods from us.

YOUR AGREEMENT WITH MIAM Clothing Company/ MINXS OY

These Terms and Conditions along with our Privacy Policy constitute the agreement between you and us relating to the provision of goods you have offered to purchase. These conditions supersede all other proposals both aural and written.

Upon ordering we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.

This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice or dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt.

PAYMENT INFORMATION

We currently accept the following forms of payment:

  • Mastercard

  • Visa (Debit and Credit)

  • PayPal

Payment can be made using only the methods above, and payment for your full order offer will be taken immediately. The total amount you pay is the same regardless of the payment method. All payments are secure, and are handled by Stripe.

DELIVERY

We aim to delivery all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

OUR RETURNS POLICY

Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in their original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in the original condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

INFORMATION ON THE WEBSITE

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

WARRANTIES

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

DISCLAIMER OF LIABILITY

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

USE OF THE WEBSITE

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Finland). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

ENTIRE AGREEMENT

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

ALTERATION

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

CONFLICT

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

WAIVER

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

CESSION

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

SEVERABILITY

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

APPLICABLE LAWS

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Finland without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Finland in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

COMMENTS OR QUESTIONS

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

 

Privacy Policy

PERSONAL DATA THAT WE COLLECT

Through our interactions with you we collect various kinds of personal data. Some of this data is provided by you directly, and some is collected automatically based on your interactions with our website and emails.

You may decline to provide your personal data, however this may impact our ability to provide you with products or services. For example, should you decline to accept MIAM’s first party cookies, we will be unable to add items to your shopping cart. We also require your address and payment details in order to process your order.

The data we collect may include the following:

  • Your name and contact information.

  • Passwords and security information used for authentication and account access.

  • Payment data required to process payments.

  • Interaction data about your use of our website and emails (for example data on which pages on our site you visit, search queries, add to cart actions etc.).

  • Device data.

  • Error reports, access logs and performance data.

HOW WE USE PERSONAL DATA

MIAM uses the data we collect to fulfil your order, and to provide a richer shopping experience on our website and emails. In particular we use data to:

  • Process and fulfil any orders placed via our website.

  • Provide customer support when you contact us.

  • Improve and develop our website.

  • Market to you via email and targeted advertising campaigns.

  • Internal business reporting.

We only ever process your personal data with your consent or as necessary to fulfil our obligations to you as a customer, to operate our business, meet our contractual and legal obligations and to protect the security of our systems.

REASONS WE SHARE PERSONAL DATA

We only share your information with third parties in the following circumstances:
- When necessary to process your order (for example, sharing your payment details with our payment gateway, Stripe, in order to process your payment, or providing your address and contact details to our shipping courier to deliver your order).

  • To ensure the security and stability of our website.

  • To market to you using trusted third party vendors (for example, with your consent we may share your data with Campaign Monitor, our email marketing provider in order to send you our email campaigns).

HOW TO ACCESS & CONTROL YOUR PERSONAL DATA

The primary method of accessing and controlling the personal data we collected is via your MIAM account. You can at any time request that we delete this data in its entirety by contacting us.

In addition to this you can always opt out of any of our marketing communications at any time:

  • You can opt out of our email marketing campaigns by clicking the “unsubscribe” link at the bottom of any of our email campaigns.

  • We will respect any browser based cookie controls or tracking protection that might be enabled, however we do not currently support the “Do Not Track” feature now present in some web browsers as there is not yet a common understanding of how we should interpret this signal.

  • If you cannot access or control certain personal data you believe we may have collected, you can always contact us. We will respond to requests to control your personal data within 30 days.

COOKIES

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies for a range of purposes including:

  • Remembering your preferred shipping country/currency.

  • Remembering which items you have added to your shopping cart.

  • To help us prevent fraud.

  • Gathering web analytics data to inform us how our visitors are interacting with our website.

Most web browsers will accept cookies automatically but allow you to delete or block them. If you choose to block our cookies, many of the features on this website will no longer work.